IT Support & Systems
Level 1 & 2 technical support, Windows, Linux and macOS, Microsoft 365, Active Directory, Entra ID, Group Policy, hardware and software troubleshooting, user support and system configuration.
BASED IN MELBOURNE, AUSTRALIA
HELLO, I'M RASA
Hussain Jan
Rasa.
IT & Digital Technology Professional specialising in technical support, networking, cyber security, computer systems and web development — with a wider background in engineering, public service and community engagement.
IT · NETWORKING · CYBER SECURITY · WEB DEVELOPMENT© 2026
01 / ABOUT
Curiosity meets
capability.
I am an IT and digital technology professional based in Melbourne, Australia, with hands-on experience across IT support, computer systems, networking, cyber security and web development.
My technical background includes troubleshooting hardware and software, configuring and supporting networks, working with Windows and Linux environments, exploring security technologies and building websites and digital applications.
Alongside technology, I bring experience in government administration, digital registration systems, quality assurance, community engagement and humanitarian support. I approach every challenge with analytical thinking and practical problem-solving.
02 / TECHNICAL EXPERTISE
What I do.
Networking & Infrastructure
TCP/IP, LAN/WAN, DNS, DHCP, routing, switching, Wi-Fi, network configuration, connectivity troubleshooting, virtual networks and infrastructure fundamentals.
Cyber Security & Testing
Vulnerability assessment, security testing, network scanning, traffic analysis, endpoint security, incident response fundamentals and hands-on security labs using Kali Linux, Nmap, Wireshark, Nessus and Burp Suite.
Web Development
Responsive websites, web applications, HTML, CSS, JavaScript, debugging, Git, GitHub, deployment, website maintenance and practical digital solutions.
Digital Systems & Operations
Digital registration platforms, identity verification, biometric systems, technical documentation, quality assurance, electronic records and operational support.
03 / EDUCATION
Built on learning.
A combination of university education, Australian qualifications and continuous technical development.
Certificate IV in Cyber Security
Chisholm Institute · Melbourne, Australia · Completed
Certificate III in Information Technology
Chisholm Institute · Melbourne, Australia · Completed
Bachelor's Degree in Chemical Engineering
Kabul Polytechnic University · Afghanistan
Computer Science Studies
Bakhtar University · Kabul, Afghanistan · Three years completed; degree not completed
Overseas Qualification Assessment
Assessed as comparable to Australian AQF Diploma level
04 / TECHNICAL EXPERIENCE
Knowledge into
practice.
Practical experience across technical support, networks, security environments, digital systems and application development.
IT Support & Troubleshooting
Supporting users, diagnosing hardware and software issues, configuring workstations, resolving connectivity problems and maintaining reliable computer systems.
Networking & Infrastructure
Working with network configuration, routing and switching concepts, IP addressing, connectivity testing, troubleshooting and physical and virtual networking environments.
Cyber Security & Practical Labs
Hands-on work with security testing, vulnerability scanning, network analysis, system security, assessment tools and controlled cyber security lab environments.
Websites & Digital Applications
Designing, developing, debugging and maintaining websites and digital applications, including responsive interfaces, practical features and deployment workflows.
Digital Government Systems
Supporting digital identity registration, biometric equipment, electronic records, information accuracy, quality control and technical operations.
05 / SELECTED WORK
Made with intent.
01 / WEB APPLICATION
HandyGo
An independent web application project focused on connecting people with local services, with ongoing work across application features, user experience and digital workflows.
02 / LIVE BUSINESS WEBSITE
Rasa Painting
A live business website developed with responsive design, clear service information, mobile usability and ongoing website improvements.
03 / TECHNICAL PRACTICE
IT, Networking & Cyber Security
Practical work across computer systems, network configuration, troubleshooting, vulnerability assessment, security tools and technical lab environments.
06 / BEYOND TECHNOLOGY
People and purpose.
Technology is central to my professional work, but my experience also includes public service, coordination, education and community-focused initiatives.
Government & Administration
Experience in public service, registration operations, quality assurance, documentation, customer support and coordination within government digital systems.
Community & Human Rights
Contributions to youth initiatives, civil society activities, human rights awareness, peace-related programs and community engagement.
Humanitarian & Refugee Support
Experience supporting registration, enquiries, electronic records and access to humanitarian assistance.
Education & Volunteering
Volunteer experience teaching digital literacy, providing technical assistance, supporting English and settlement learning and helping community members in Melbourne.
07 / CONTACT
Let's make
something matter.
Open to meaningful opportunities, technical projects, collaborations and conversations.